At Styleword, we want every customer to be fully satisfied with their purchase. If for any reason your order does not meet your expectations, we are here to help.
1. Eligibility for Returns
- You may request a return or refund within 30 days of receiving your item.
- Returns are accepted if the product is:
- Damaged upon arrival
- Defective or unusable
- Not as described or different from the model ordered
2. How to Request a Return
- Please contact our customer service team at 📧 sales@styleword.store with your order number, a description of the issue, and, if possible, a photo of the item.
- Our team will review your request and provide return instructions.
3. Return Shipping
- In most cases, customers are responsible for return shipping costs, unless the item was defective, damaged, or incorrect.
- We recommend using a trackable shipping method to ensure the safe return of your item.
4. Restocking Fees
- We do not charge any restocking fees.
5. Refund Processing
- Once we receive and inspect your returned item, we will notify you by email.
- Approved refunds will be processed within 5 business days to your original payment method.
- Please note that it may take additional time for your bank or card issuer to post the refund to your account.
6. Exchanges
- At this time, we do not offer direct exchanges. If you would like a different item, we recommend requesting a refund and placing a new order.
7. Customer Support
If you have any questions about our return and refund process, please contact us:
📧 Email: sales@styleword.store
Styleword – Your Satisfaction, Our Promise.